A by-the-book but courteous officer called to investigate Quincy’s missing watch. Though skeptical of foul play, he follows procedure, even checking Cole’s laundry bag, and later suggests Sullivan’s Crossing may need added security as the campground grows.

A six-year-old boy suffering from a painful rash, Sam is fidgety and tearful while waiting to be seen at the clinic.

A concerned parent in the clinic waiting room, trying to soothe her young son while navigating a long wait.

CHIEF BURROWES is the police chief who works for Drazen but finds himself caught between a rock and a hard place. He is man more accustomed to playing along than taking action. OPEN ETHNICITY

JOEY is a mallrat who hangs out with Duff. Sarcastic and quick with a comeback, he’s reluctantly part of the teen resistance. OPEN ETHNICITY

WALKER is Ray’s young son, caught between the corrupt world of his father and the promise of something better. Innocent but aware, Walker becomes a key emotional turning point for both Ray and Santa. He represents the hope of change and the future of Christmas spirit. OPEN ETHNICITY

DUFF is a teenage mallrat with sharp wit and nowhere else to go. Loud, loyal, and deeply funny, Duff represents the forgotten youth who finds purpose in the fight for something better. OPEN ETHNICITY

BOMB GUY is a henchman with a specialty in explosives. Dangerous and unhinged, he's responsible for wiring the mall with deadly devices. OPEN ETHNICITY

An adorable little girl, CINDY, climbs up in Santa's lap, looks deep into his eyes, and makes a discovery! OPEN ETHNICITY

A jaded mall employee who’s clearly been doing this too long. Sarcastic, unimpressed, and barely hanging onto holiday cheer—if he ever had any... OPEN ETHNICITY

LEXI is Erica’s flirty, cheeky coworker at Santa’s Village. Often irreverent and always opinionated, she brings sass, sarcasm, and a surprising heart to the chaos. OPEN ETHNICITY

A spoiled, loudmouthed kid with no manners and zero filter. He’s exactly the kind of child Santa dreads dealing with, and a strong contender for permanent naughty list residency. OPEN ETHNICITY

A low-level thug with more swagger than skill. He quickly learns that he messed with the wrong Santa... OPEN ETHNICITY

Wide-eyed and excitable, KID #1 is full of belief and holiday wonder. This kid is a reminder of who Santa’s really fighting for. OPEN ETHNICITY

This EMPLOYEE AT WORK is unenthusiastic, underpaid, and entirely done with Christmas. OPEN ETHNICITY

A wannabe tough teen with a big mouth and not much to back it up. Has a funny, slightly panicked energy once things go south. OPEN ETHNICITY

This is Drazen’s loyal driver. He's stoic, alert, and used to shady errands. He knows when to keep the engine running... and his mouth shut. OPEN ETHNICITY

Sassy, unbothered, and low on patience. She’s just trying to make it through the shift without someone bleeding on the sweaters. OPEN ETHNICITY

This BUSINESSMAN is in a suit, on his phone, and too busy to notice a full-blown sleigh crash until it’s in front of him. He has zero holiday spirit and maximum irritation. OPEN ETHNICITY

Smooth-voiced and blissfully unaware of the chaos unfolding around town. Their cheerful holiday banter provides ironic background noise to the violence. OPEN ETHNICITY